The Concerts Were Canceled Months Ago. So Where Are the Refunds?

The Concerts Were Canceled Months Ago. So Where Are the Refunds?


In addition to the canceled shows by Tool and Judas Priest, several other events that were on the arena’s calendar this year, including by Elton John and Michael Bublé, have been rescheduled for 2021 and 2022. Under Ticketmaster’s typical business arrangements, the ticketing money from those shows also would have been forwarded to Mr. Prokhorov’s company.

The New York Islanders, the National Hockey League team long associated with the Coliseum, canceled six home games because of the pandemic, and, according to information from the team, refunds for those tickets were paid to fans.

In the spring, as all tours came off the road, the prospect of billions of dollars in potential ticket refunds became a hot-button issue for the concert industry, and a rallying point for frustrated fans. But by May, much of that problem had seemingly been resolved, when Live Nation and AEG, the two corporations that dominate touring, announced refund policies.

In August, Live Nation said it had processed $695 million in refunds through June, and was expecting to pay $270 million more in coming months. About two-thirds of that total, the company said, is for events put on by Live Nation itself. (Ticketmaster also sells tickets on behalf of thousands of other clients.)

But the global touring market, which is estimated at more than $20 billion, includes far more players than just Live Nation and AEG, and fan complaints about missing refunds or unresponsive venues dot social media.

The Nassau Coliseum, however, is an especially high-profile case. Opened in 1972, it has long been part of the mainstream concert circuit, including a close association with Billy Joel.



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